Upstream Music Fest + Summit Information

Thank you for your support of Upstream Music Fest + Summit. You'll obtain access to the Summit and Fest with an ACTIVATED WRISTBAND, not a ticket. Every person in your group will need to activate an individual wristband for every ticket purchased.
For example, if you purchased one 3-day fest pass – you will get one wristband that will work as your entry for all 3 days once activated. If you purchased two 3-day fest passes – you will get 2 wristbands that will work as entry for all 3 days once activated.

All people attending must be wearing their wristband prior to entry into any Upstream Music Fest + Summit Venue. You will not be allowed to enter any performance venues without an activated wristband, affixed to your RIGHT wrist. Wristbands are void if tampered with or removed.
  • All ticket buyers will receive a QR code confirmation email the week of May 1.
  • The confirmation email you will receive will come from Universe ticketing, not from an Upstream email address.
  • Your QR Code Confirmation email will need to be redeemed at the CenturyLink Box office for your festival wristband.
  • If you purchased the ticket and are not the person attending, you can forward the QR code to someone else for wristband pick-up. (QR Codes can only be used once)
  • If you do not have your QR Code confirmation, you will need a photo ID to pick up your wristbands.
  • Only the person who ordered the tickets (name on the account) will be able to pick up wristbands with a photo ID.
PICKING UP YOUR WRISTBAND

Starting on Thursday, May 11, all wristbands can be picked up at the CenturyLink Northwest Box Office located 800 Occidental Ave South, Seattle WA 98134. The box office will be open during these hours:

  • Thursday, May 11th from 8am until 10pm
  • Friday, May 12th from 8am until 10pm
  • Saturday, May 13th from 10am until 10pm
This location will be the ONLY Will Call location for the Upstream Music Fest and Summit


ACTIVATION IS EASY!

Your wristband must be activated prior to attempting to enter a performance venue to optimize your time at Upstream and minimize potential entry delays and problems

READ THIS BEFORE ACTIVATING YOUR WRISTBAND

  • Activate the wristband prior to applying it onto your wrist. Your Unique 8 Digit ID Code (required for activation) is located on the back of the wristband and you will be unable to read your Unique ID Code once the wristband is placed upon your wrist.
  • ONLY activate the wristband that you will be wearing. If you purchased more than one wristband, each individual needs to activate their own wristband.
  • ONLY activate ONE wristband per person. Wristbands can only be activated once.
  • NO Changes are allowed after you have activated a wristband.
Remember your wristband serves as your ticket for the duration of the event and will become void if tampered with or removed.


Wristband Activation Options

You have several options to activate your wristband:

OPTION #1: Via the Upstream Music fest + Summit App (STRONGLY RECOMMENDED)

The easiest and most convenient way to activate your wristband and receive additional benefits is to download the Upstream Music Fest + Summit Mobile App from the App Store or Google Play.

BENEFITS OF THE WRISTBAND and MOBILE APP

  • UPSTREAM RADIO: Upstream’s Guest Curators are the region’s most trusted music influencers and they have complied playlists for attendees to discover Upstream talent.
  • TIP THE ARTIST: Digital Tip Jar allows attendees to tip or leave messages for artists who blew their mind at Upstream Fest.
  • SCHEDULE: With the full Upstream Summit and Upstream Fest schedule loaded into the app, attendees can select keynotes, breakout sessions and performances they do not want to miss.
  • VENUES: In addition to telling attendees the distance to any given venue, the venue feature will indicate how close the venues are to capacity and any potential wait times.
  • BRAINDATES: Upstream Summit attendees can connect with other Upstream Summit attendees, including keynote and breakout session speakers.
  • And many more!
Once you have downloaded the App go to INFO – Wristband - scroll down to the "Activate Your Wristband" section and follow the onscreen instructions. You'll enter your Unique 8 Digit ID code from the back of the wristband and then you will be presented with an option to activate it via Facebook, Twitter or email.

OPTION #2: Online at www.upstreamwristband.com
To activate your wristband, simply visit www.upstreamwristband.com. Follow the onscreen instructions. You will enter your Unique 8 Digit ID code from the back of the wristband and then you will be presented with an option to activate it via Facebook, Twitter or email.

OPTION #3: At CenturyLink Field Northwest Box Office
Activation kiosks will be available at the CenturyLink Field Northwest Box Office located at 800 Occidental Ave South, Seattle WA 98134. You can also purchase tickets in-person at the Will Call box office. The box office will be open during these hours:
  • Thursday, May 11th from 8am until 10pm
  • Friday, May 12th from 8am until 10pm
  • Saturday, May 13th from 10am until 10pm

OPTION #4: At Pioneer Square Box Office
You can purchase tickets at Fest Box office will be located at 220 1st Ave South. Will Call tickets are NOT Available for pickup at this location, you will need to make a short walk to the CenturyLink field Northwest Box Office to pick up your Will Call Wristband. Wristband pickup and activation assistance will be available at CenturyLink during these hours:
  • Thursday, May 11th from 4pm until 1am
  • Friday, May 12th from 4pm until 1am
  • Saturday, May 13th from 12pm until 1am
You can also purchase additional tickets at this location during the hours noted above.

APPLYING YOUR ACTIVATED WRISTBAND

After you have activated your wristband, follow the instructions below to apply it to your wrist:

  • Slip UN-tightened wristband over your RIGHT wrist.
  • Hold onto the 2 loose ends of the wristband and slide the closure toward your wrist to tighten the wristband.
  • We recommend that you DO NOT over-tighten the wristband, leaving ONE INDEX FINGER distance of space between your wrist and the wristband for comfort and security.
  • The closure slides one-way and CANNOT BE LOOSENED once the wristband is fitted to your wrist.
  • You only get one shot at this so we suggest that you seek the help of another person when applying the wristband.
  • You will NOT be provided another wristband for any reason so please follow the Wristband Application Instructions carefully

CARE OF YOUR WRISTBANDS
  • Wristbands will not be replaced.
  • Do not subject your sensitive RFID wristband to the following: fire, cutting, excessive twisting, pulling, stretching or customization.
  • Wristbands are NOT waterproof, but are water-resistant – do not leave submerged in water, you're fine to shower.

ENTRANCE TO THE FESTIVAL USING YOUR WRISTBAND
  • Everyone in your group must have a wristband properly applied and activated on their RIGHT wrist prior to arriving to a performance venue.
  • You will not be allowed to enter a venue without your wristband properly applied and activated on your wrist.
  • Wristbands are required to be worn at all times.
  • You will be asked to leave any performance venue with no refund if you tamper with or remove your wristband for any reason.
  • If you have an issue with your wristband please immediately report the matter to security or customer service personnel at the venue you are at.
  • At each venue, wristbands will be checked for proper application and activation by staff.
ADDITIONAL INFORMATION
Our children policy is “babies in arms”. All other children will be required to have a wristband to enter GA venues. Children can enjoy the North Lot Activations and KEXP at Occidental Park for free (as can adults).

WILL CALL /BOX OFFICE:
All Wristbands can be picked up at the CenturyLink Northwest Box Office located at 800 Occidental Ave South, Seattle WA 98134. The box office will be open during these hours:
  • Thursday, May 11th from 8am until 10pm
  • Friday, May 12th from 8am until 10pm
  • Saturday, May 13th from 10am until 10pm


3RD PARTY/SCALPER WARNING

DO NOT buy wristbands from a 3rd party/scalper. We will NOT authenticate or confirm validity of any item bought from a 3rd party/scalper. You are 100% at your own risk in dealing with 3rd party/scalpers. We will NOT respond to inquiries about buying or selling passes/wristbands to/from 3rd parties/scalpers or passes/wristbands not working that you bought/sold via a 3rd party/scalper. Customer order information, including scan logs, are confidential and will not be released for any reason. Activation of a 3rd party bought wristband does not guarantee entrance or customer service should any issues arise.