Frequently Asked Questions

Upstream

Q: How can I perform at Upstream?
A: Upstream artist submissions are now closed. Sign up for the newsletter to hear about artist submissions for 2019!

Q: How can I get my visual art displayed at Upstream?
A: Visual artists can reach out to info@upstreammusicfest.com.

Q: How can I submit to be a Guest Curator?
A: Upstream’s curators are selected by the Upstream Programming team, there is no submission process, but if you’re interested in your organization guest curating a stage, contact programming@upstreammusicfest.com. Please note, due to the volume of interest, the Upstream team may not be able to respond to every inquiry.

Q: How can I volunteer at Upstream?
A: Head over to our Volunteers page to learn about the perks of volunteering at Upstream.

Q: How can I get my booth at Upstream?
A: If your company or organization is interested in being a partner for Upstream Music Fest + Summit contact our Partnership Team.

Q: Can I busk at Upstream?
A: Buskers are booked by Gigs4U. Interested buskers can reach out to info@gigs4u.org.

Q: Where can I contact the organizers?
A: To contact organizers reach out to info@upstreammusicfest.com.
 

Venues

Q: Are there ID or age requirements for Upstream?
A: Upstream’s Main Stage and KEXP Stage and the Sound Lot are all ages. Upstream’s Pioneer Square venues are subject to legally-enforced restrictions, closing hours and curfews. We do our best to include a variety of programming in venues to accommodate fans of all ages. When the schedule is announced specific age requirements will be listed for each venue.

Q: Which venues are ADA accessible and who can I contact for ADA questions?
A: Send any ADA questions to access@upstreammusicfest.com—we’re happy to help.

Ticketing

Q: What is the refund policy?
A: All sales are final. Ticket price is nonrefundable. No cancellations or exchanges. Please see Terms of Sale for everything you need to know about ticketing.

Q: Are my tickets transferable?
A: Yes, the name of the ticket purchaser doesn’t have to be the name of the person who activates and uses the wristband. Once the wristband is activated it can’t be transferred.

Q: If I buy multi-day tickets (two day, three day, or VIP experiences) how many wristbands will I receive?
A: You will receive one wristband giving you access to the number of days you purchased. Once wristbands are activated, they cannot be transferred to another person. Once removed from your wrist, the wristband becomes void.

Q: Can I update my ticket information?
A: Yes. You can log in to your account at Showclix.com and update shipping information until Friday, May 4, 2018.  

Q: What if the name of the ticket purchaser does not match the attendee?
A: When wristbands are received, activated wristbands are required to register in the name of the attendees using the wristband.

Q: How do I get my tickets?
A: Upstream tickets are RFID wristbands (not a paper ticket), which give you access all venues. Upstream will ship tickets purchased before Friday, May 4, 2018. If purchased after this date, they will be available for pick up at will call.

Q: What type of tickets are they?
A: Tickets will be wristbands that will require activation prior to entering the fest. We will provide you with activation instructions closer to the fest date.

Q: What is the bag policy?
A: Head over to Know Before You Go for our complete bag policy and other important info on Upstream’s rules and regulations.